SmartStay Hospitality
-Technology-Driven Vacation Rental Management Built to Protect Your Investment.
SmartStay Hospitality combines professional operations with real-time property oversight, inspections, and intelligent monitoring—so absentee owners have visibility, control, and peace of mind.
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About us
Who we are
SmartStay Hospitality was founded by long-time short-term rental owners, real estate professionals, and technology-driven operators who grew up in real estate and have built, scaled, and led businesses exceeding $100 million in enterprise value. As active travelers ourselves, we understand guest expectations from both sides of the experience—what owners need to protect their assets and what guests expect to feel truly cared for.
We believe property management should be predictable, transparent, and stress-free—not rigid or one-size-fits-all. Every property is different, and owners deserve solutions that reflect their specific needs.
At SmartStay Hospitality, our services are offered à la carte, allowing owners to choose the level of service, oversight, and support that best fits their goals. Whether you need full-service management, enhanced inspections and oversight, or targeted operational support, our approach is designed to provide clarity, control, and flexibility—without unnecessary commitments.
Innovating Property Management with a Personal Touch
A Simple Vision
We believe property management should be predictable, transparent, and stress-free—not reactive or uncertain. Our vision is to redefine vacation rental management by combining disciplined local operations with intelligent systems that protect assets, support guests, and give owners lasting confidence.
If you’re ready to move beyond typical property management and work with a partner that treats your property like a serious hospitality asset, we invite you to start with a conversation.
Schedule a consultation to see how SmartStay Hospitality delivers clarity, control, and long-term value—without the stress.
Built by operators, not marketers
Proprietary technology (SmartStay systems)
Hospitality-grade operations
Locally based in the Smoky Mountains
A Better Way
What Sets Us Apart
The importance of having a truly local, hands-on property management partner has never been greater. Today’s short-term rentals are no longer just homes—they are operated hospitality assets that require disciplined oversight, fast response, and consistent standards.
Many remote or discount managers focus primarily on securing bookings, leaving property condition, inspections, and issue resolution to chance. The result is preventable damage, inconsistent guest experiences, and owners left without meaningful visibility into their investment.
At SmartStay Hospitality, we operate differently. We are based in the Smoky Mountains and are on the ground daily, inspecting properties, coordinating cleanings and maintenance, and responding in real-time when issues arise. Our operations are supported by SmartStay’s proprietary property oversight systems, designed to track readiness, document inspections, monitor conditions, and surface issues before they impact guests or erode asset value.
Our Core Competencies
Cleaning & Maintenance
Hospitality-grade cleaning, turnovers, and quality control designed to ensure properties are consistently guest-ready. Our process emphasizes standards, documentation, and accountability—not rushed volume.
Technology & Property Oversight Systems
Intelligent property systems that support monitoring, readiness tracking, issue detection, and operational visibility. Technology is applied deliberately to reduce blind spots, improve response times, and protect the asset.
Marketing & Listing Optimization
Strategic listing setup and optimization designed to accurately represent the property, attract the right guests, and support sustainable performance—without sacrificing operational control.
Decor & Experience Design
Thoughtful interior enhancements and seasonal décor that elevate the guest experience while remaining durable, maintainable, and aligned with the property’s long-term value.
Property Setup & Readiness
Initial property setup and readiness support, including operational configuration, technology installation, and preparation to meet hospitality and compliance expectations before going live.
Co-Hosting & Operational Support
Flexible co-hosting and support services for owners who want professional oversight, inspections, or operational assistance without full-service management.
The SmartStay Promise
At SmartStay Hospitality, our promise is to deliver disciplined, transparent, and forward-thinking property management—without unnecessary complexity or empty promises.
We use intelligent systems and AI-supported tools to simplify decision-making, surface meaningful insights, and improve consistency across operations. For owners, this means clearer visibility into property readiness, issues, and performance. For guests, it means thoughtful, intuitive experiences that feel seamless rather than automated.
Technology at SmartStay is never used for novelty. It is applied deliberately—to reduce blind spots, improve response times, and support hospitality-grade standards on the ground. Our systems are designed to enhance accountability, not replace human judgment.
We are committed to staying ahead of industry shifts, continuously refining our processes, and responsibly integrating new technologies as they prove real-world value. Our goal is not to overwhelm owners or guests with innovation, but to bridge technology and hospitality in a way that feels natural, reliable, and effective.
Above all, our promise is simple: protect the asset, care for the guest, and give owners confidence that their property is being managed with intention and integrity.
What our clients say
We have been using Scott since our cabin was built. He is dependable and very good at what he does. He’s also been super helpful with normal maintenance items (I.e. Changing air filters, cleaning lint out of our dryer vent, etc). He treats my property as if he owns it. What more can I ask for?
I recently had the pleasure of experiencing the exceptional cleaning services provided by Scott and Vicki for our cabins in the Smoky Mountains area, and I couldn’t be more impressed. From the moment they arrived, Scott and Vicki exhibited professionalism and efficiency, ensuring that every nook and cranny of our cabins received the attention it deserved. Their meticulous approach to cleaning left our cabins looking absolutely spotless, creating an inviting atmosphere that our guests truly appreciate. It’s no wonder that we consistently receive rave reviews from our guests, many of whom specifically mention the impeccable cleanliness of the cabins. I wholeheartedly recommend Scott and Vicki to anyone seeking top-notch cleaning services in the Smoky Mountains area. Their dedication, attention to detail, and outstanding work ethic make them an invaluable asset to any hospitality business.
I want to take a moment to express my appreciation for the consistent support provided by Scott and Vicki. Whenever I’ve encountered issues, whether it’s with setting up a camera for my cabin or troubleshooting internet-related problems, they’ve always been there to help.
Their willingness to assist with even the smallest tasks, such as setting up extra HDMI cables for my guests or ensuring my TVs function properly, demonstrates their dedication to providing good service.
They have always been there for me when I needed them.
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News
Articles
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The Evolution of the Short-Term Rental Industry
The short-term rental (STR) industry is entering a decisive new chapter. What began as an...
Why Your Cleaning Company Is the Most Important Part of Your Short-Term Rental Business
First Impressions Begin With Cleanliness When guests enter the door, their perception of your...
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Get in touch
Do you need property management services that go above and beyond your expectations? Look no further! We provide various customizable services, such as cleaning, maintenance, and marketing, to ensure your property is profitable and hassle-free. Contact us now to book a consultation and discover how our services can create unforgettable experiences for you and your tenants. Let’s work together to make your property a success!
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