01
Guest Agent
Answers guest questions about the cabin, day or night, from the moment they book. All on their phone.
A national standard · Now operating in the Smoky Mountains
More than property management. A higher standard.
Full-service vacation rental management for owners who expect more. One national standard, delivered by accountable local teams. We operate, protect and grow exceptional homes, starting in the Smoky Mountains.
In the Smokies right now–Sunrise –Sunset – in Gatlinburg
5.0Every guest review to date
<1 hrAverage guest response time
18%One full-service management fee
$0Onboarding, setup and photography
SmartStay.ai · Property Pulse
Your cabin tells us when something is wrong.
Water, power, hot tub, temperature, locks and smoke detectors report in all day. When something looks off, the system acts first and our local team follows up. This is a live demo with sample data.
Ridgeview Cabin · Gatlinburg · example propertyProperty Pulse 3:42 PMLive demo · sample data
Water flowNormal
0.0 gpm
Flow normal
Hot tubNormal
102°F
Ready for 4:00 PM arrival
Inside tempNormal
70°F
Pre-cooling before check-in
Power useNormal
1.8 kW
Within normal range
Front doorNormal
Locked
Guest code active at 4:00 PM
Smoke + CONormal
Clear
All 6 detectors online
Wi-FiNormal
312 Mbps
Router + backup online
HumidityNormal
46%
Crawl space dry
Watch the system catch it, shut the water off, and send a tech.
Built, not bought
Most managers rent their technology. We build ours.
Other property managers simply don't have this. They paste their logo on someone else's app. SmartStay.ai is ours: run by our team, improved after every stay, and built so one standard travels to every market we enter.
Typical manager
SmartStay
Guest app
A vendor's app with your logo pasted on
SmartStay.ai, built and run by us
Guest questions
Wait for a reply, sometimes until morning
An AI agent that knows this exact cabin, before and during the stay
Arrival
A dark, stuffy house and a door code
Lights on, music playing, house at temperature
Thermostats
Left wherever the last guest set them
Controlled remotely, set for each arrival and set back after checkout
Smart-home alerts
An app notification nobody acts on
Monitored, with a local team that responds
When the vendor changes
Price hikes, lost features, start over
We control the roadmap
The SmartStay.ai suite
Four products in service. One in the works. A small monthly fee, reduced for managed owners.
02
Property Pulse
Water, power, hot tub, locks and safety devices, watched all day, with a local response.
03
Arrival & Departure Mode
We control the thermostats remotely. Before check-in the house reaches the right temperature, lights come on and music starts. After checkout it sets itself back to save energy.
04
Digital Welcome Book
House guide, local picks and checkout steps on the guest's phone. No binder, no app download.
05
Classified
Something guests talk about long after checkout. Built for the evening at the cabin.
Our guests will find out first.
Inside58°F
LightsOff
MusicOff
DoorLocked
3:25 PM
Arrival Mode · example
- Thermostats bring the house to 70°F
- Porch and living room lights fade on
- Soft music starts in the great room
- Guest code goes live. Welcome message sent.
- Guest checks out
- Thermostats set back to energy-saving temps
- Lights and music off, doors locked
- Turnover team notified
Example times and temperatures. Every cabin gets its own settings.
The SmartStay.ai advantage
Other property managers simply don't have it. Managed owners get it at a substantially reduced rate.
The reservation is only the beginning
Guest acquisition is expensive. Once that first reservation is won, the real work begins.
SmartStay focuses on delivering a stay guests remember, maintaining the relationship beyond checkout, and creating reasons for great guests to return, refer others, and, where appropriate, book directly in the future.
Airbnb and Vrbo remain important acquisition channels. But long-term performance improves when every stay creates more than one transaction.
- Deliver the stayCreate the experience that earns trust, five-star reviews and remembered value.
- Keep the relationshipStay in touch after checkout instead of starting from zero next season.
- Create future demandTurn strong stays into repeat visits, referrals and direct bookings where appropriate.
- Protect the advantageUse systems and technology to keep the experience consistent, stay after stay.
Market 01 · The Smoky Mountains
Local teams. One standard.
Our first market: Gatlinburg, Pigeon Forge, Sevierville and Douglas Lake. A local team close enough to inspect, verify, respond and follow through, running the same system we take to every market.
Not to scale. Tap a town to see what it's like.
Selective by design
Not every property. The right properties.
We would rather manage fewer exceptional homes extremely well than collect listings. Here is how we decide.
A strong fit
- A distinctive property with real potential
- An owner who cares about guest experience and condition
- Hands-on local accountability matters to you
- Long-term asset performance matters
- You want management beyond reservations
- Open to technology and active revenue strategy
Probably not a fit
- The lowest fee is the only priority
- Property standards are treated as optional
- Maintenance is routinely put off
- You want a high-volume, low-touch manager
- Every decision is about short-term occupancy only
We are selective in every market we enter. We are looking for the right properties, and the right owners.