More Than Property Management.
A Higher Standard.

Our fee is 18% of the gross revenue paid by the guest, including the cleaning fee. That one number covers revenue strategy and dynamic pricing, listing management across Airbnb, Vrbo and Booking.com, guest communication from first inquiry through checkout, turnover coordination, pre-arrival readiness checks, maintenance coordination, owner reporting, and access to SmartStay.ai at a reduced managed-owner rate.

No. There is no onboarding fee, no setup fee and no charge for listing photography or listing creation. The 18% is the fee.

We do. SmartStay runs its own cleaning and maintenance operation rather than subcontracting turnovers, and that operation services properties beyond the ones we manage. Turnovers, readiness checks and repairs are handled by people we train and hold to our own standard.

We manage cabins throughout Sevier County, Tennessee — including Gatlinburg, Pigeon Forge and Sevierville, and the surrounding Smoky Mountains communities.

Rates are managed property by property rather than left to an algorithm. We work booking pace, demand, minimum stays, calendar gaps, local events and channel performance actively, and we adjust when the market moves rather than on a fixed schedule.

Large managers accumulate listings and run them to a template. We are deliberately selective and would rather manage fewer exceptional properties extremely well. It also means the work stays in-house: cleaning, marketing and technology are ours rather than farmed out to whoever is cheapest that week.

Managed owners get SmartStay.ai at a reduced rate — an AI guest agent, digital welcome and house information, a guestbook and local guide, smart-home monitoring, and guest feedback tools. It is technology we build ourselves, not a white-labelled app.

Distinctive homes with real potential, owned by people who care about guest experience and property condition, who value hands-on local accountability, and who are open to technology and active revenue management. We are a poor fit for owners whose only priority is the lowest management fee, or where property standards and maintenance are treated as optional.

We call it an agreement rather than a contract, and it is deliberately straightforward. It allows for termination. We would rather keep managing a property because the performance justifies it than because an owner is locked in.

Yes. Owner blocks go straight onto the calendar through your owner portal, whenever you want them — you don't need to email us and wait.

Every managed owner gets an owner portal showing your financials and a live calendar. You can check the numbers and add your own owner blocks yourself, rather than asking us for an update.

Monthly. Once the month closes we produce your owner statement, and your payment is deposited by the 15th of the following month — so August’s earnings are statemented and paid by September 15th.

Anything under $250 we handle straight away, so a small problem doesn't sit waiting on an email while a guest is in the house. Anything above $250 comes to you for approval before any work begins.