Highly involved, full-service management for a select number of homes in the Smokies. Revenue, guests, turnovers, maintenance, property care and technology under one accountable local team.
Six connected areas, run by people who answer for the result. Technology informs the strategy; active management drives it.
Revenue is managed around your property, not a generic portfolio. We adjust for booking pace, seasonality, local demand, length of stay, events and how the home is actually performing.
A full calendar at the wrong rate is not successful revenue management.
The stay is won or lost before the guest walks in. We run turnovers, linens, supplies and pre-arrival checks so the home matches what was promised online.
One missed detail becomes a poor review. We work to catch it first.
See how the property is performing without being dragged back into daily management. The important information stays organized, documented and communicated.
When something goes wrong, you should not have to manage the manager.
The real work starts after the first booking. We deliver a stay guests remember, keep the relationship going after checkout, and create reasons to return and refer.
Every reservation is the start of a guest relationship.
The home matters as much as the calendar. We coordinate maintenance, preventative care and repair follow-through to protect it as an income-producing asset.
Problems cost less when they are found early.
SmartStay.ai is our own technology. Other property managers simply don't have it. Managed owners get it for a small monthly fee, at a substantially reduced rate.
Other managers simply don't have it. It's ours.
Move the sliders to your own revenue and fees. SmartStay.ai technology is a small separate monthly fee, reduced for managed owners.
Setup, onboarding, photography, tech or "platform" fees. Use your own numbers. Nothing here is saved or sent.
Compares management fees only, on the same gross revenue. SmartStay.ai technology is a small separate monthly fee, not included here. Your actual results depend on the property, pricing and cleaning costs. A property review gives you real numbers.
Can SmartStay materially improve the performance, operation and guest experience of this home?
We look at the home, its condition, location, competitive position, revenue potential, operating needs, guest experience and your goals. We are selective about the properties we manage. You should be equally selective about who manages yours.
Straight answers on fees, cleaning, payouts and control.
It is 18% of the gross revenue paid by the guest, including the cleaning fee. That one number covers revenue strategy and dynamic pricing, listing management on Airbnb, Vrbo and Booking.com, guest communication from first inquiry through checkout, turnover coordination, pre-arrival readiness checks, maintenance coordination, and owner reporting. SmartStay.ai technology is a small separate monthly fee, reduced for managed owners.
No. There is no onboarding fee, no setup fee and no charge for listing photography or listing creation. The 18% is the fee.
We do. SmartStay runs its own cleaning and maintenance team rather than subcontracting turnovers, and that team services properties beyond the ones we manage. Turnovers, readiness checks and repairs are handled by people we train and hold to our own standard.
Throughout Sevier County, Tennessee, including Gatlinburg, Pigeon Forge, Sevierville and the surrounding Smoky Mountain communities.
Property by property, not left to an algorithm. We work booking pace, demand, minimum stays, calendar gaps, local events and channel performance, and adjust when the market moves rather than on a fixed schedule.
Large managers collect listings and run them to a template. We are deliberately selective, and the work stays in-house: cleaning, marketing and technology are ours rather than farmed out.
SmartStay.ai, for a small monthly fee that is reduced for managed owners: an AI guest agent, digital welcome and house information, a guestbook and local guide, smart-home monitoring and guest feedback tools. It is technology we build ourselves, not a white-labeled app.
We call it an agreement rather than a contract, and it is deliberately straightforward. It allows for termination. We would rather keep managing a property because the performance justifies it than because an owner is locked in.
Yes. Owner blocks go straight onto the calendar through your owner portal, whenever you want them. No need to email us and wait.
Every managed owner gets an owner portal showing financials and a live calendar. Check the numbers and add owner blocks yourself, any time.
Monthly. Once the month closes we produce your owner statement, and payment is deposited by the 15th of the following month. August's earnings are statemented and paid by September 15th.
Anything under $250 we handle right away, so a small problem doesn't wait on an email while a guest is in the house. Anything over $250 comes to you for approval before work begins.
We are selective about the properties we manage. Tell us about yours and we will tell you where stronger management would help.
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